Privacy Policy Royal44 – Malaysia User Data Protection

This Privacy Policy ("Policy") describes how Royal44 ("we", "Platform", or "Royal44") collects, uses, stores, and protects your personal information when you use our platform at royal44.vip or our mobile app.

Privacy is more than a legal document to us — it reflects the values we have held since this platform was founded. We know that player trust is the foundation of our business, and that trust can only be built when you know exactly how your data is handled. That is why we wrote this Policy in clear, plain language rather than confusing legal jargon.

Royal44 collects various types of information depending on how you interact with our platform. Below is a comprehensive overview of the data we collect:

2.1 Data You Provide Directly

• Full name as it appears on your official identification document.
• Date of birth to verify age eligibility (18 years and above).
• Email address and mobile number for account communications.
• Residential address for verification and compliance purposes.
• KYC documents: copies of MyKad or passport submitted during identity verification.
• Financial information: bank account numbers or digital wallet details for processing deposits and withdrawals.

2.2 Data Collected Automatically

• IP address and approximate location information (state/country).
• Device type, operating system, and browser version used.
• Session data includes pages visited, time spent, and interactions within the platform.
• Transaction history including deposits, withdrawals, and wagering activity.
• Log data for technical error tracking and security purposes.

The data we collect is used exclusively for purposes related to the provision and improvement of Royal44 services. We do not use your data for any other purpose without informing you in advance.

3.1 Account Management and Services

• Creating and managing your user account.
• Processing deposits, withdrawals, and other financial transactions.
• Verifying your identity through the KYC process for mutual security.
• Providing effective and knowledgeable customer support.

3.2 Security and Compliance

• Detecting and preventing fraud, money laundering, and other harmful activities.
• Meeting legal obligations and reporting requirements.
• Verifying that all users are aged 18 and above.
• Protecting platform integrity and fair play.

3.3 Platform Improvement

• Analysing usage patterns to enhance the user experience.
• Developing new features relevant to the needs of Malaysian players.
• Optimising the performance of the platform and mobile app.

Royal44 does not sell, rent, or disclose your personal data to third parties for their marketing or commercial purposes. However, there are limited situations where we need to share certain information to enable the platform to function properly or to meet our legal obligations:

• Payment Service Providers: Information required to process transactions is shared with licensed and registered payment providers, who are bound by strict confidentiality agreements.
• Game Providers: Session and required wagering activity data are shared with our game providers to ensure games run correctly and fairly.
• Authorities: We will disclose required information if ordered by a court or competent authority under applicable law.
• Analytics Services: Anonymised and aggregated data (not identifiable to any individual) may be shared with analytics services for platform improvement purposes.

The security of your data is royal44's absolute priority. We continually invest in security infrastructure to ensure your data is protected from both internal and external threats.

• 256-bit SSL/TLS encryption for all data communications between client and server.
• At-rest encryption for all stored sensitive information.
• Intrusion detection system (IDS) that monitors network traffic in real time.
• Role-based access control — only authorised staff can access user data.
• Regular security audits conducted by independent third-party firms.
• Mandatory cybersecurity training for all royal44 staff.
• A comprehensive incident response plan to address any potential data breaches.

Royal44 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login session management. Cannot be disabled.
• Preference Cookies: Storing your preferences such as language, theme, and display settings.
• Analytics Cookies: Helping us understand how users interact with the platform for continuous improvement.
• Security Cookies: Helping detect suspicious activity and protect your account.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect platform functionality.

You have certain rights regarding your personal data held by Royal44. We respect these rights and will handle all related requests carefully and in a timely manner.

To exercise any of the above rights, please contact the Royal44 support team via Live Chat or email. We will verify your identity before processing any data-related request.

Royal44 retains your personal data for as long as your account is active or as long as required for the purposes stated in this Policy. When data is no longer needed, it is securely deleted or anonymized.

• Identity and KYC data is retained for the duration of the active account plus 5 years after account closure.
• Financial transaction records are retained for 7 years to meet legal requirements related to tax and auditing.
• Security activity logs are retained for 90 days.
• Customer support communication records are retained for 3 years.
• Anonymised analytics data may be retained for a longer period for platform improvement purposes.

Royal44 is an online gambling platform designed exclusively for adults aged 18 and above. We do not intentionally collect or process personal data from children under the age of 18.

If you discover that a minor has created an account on our platform, please contact our support team immediately. The account will be suspended and all associated data will be deleted in accordance with our procedures.

Royal44 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. The "Updated" date at the top of this page indicates when the last amendment was made.

For material amendments — meaning changes that significantly affect how we use your data — we will notify you via an in-platform notice or registered email at least 14 days before the changes take effect. Continued use of the platform after the effective date of the amendment constitutes your acceptance of the updated Policy.

If you have any questions, concerns, or wish to exercise any of your data rights, the royal44 team is ready to assist. We are committed to providing thorough and timely responses to all privacy-related enquiries.

• Live Chat is available directly within the royal44 platform or app — 24 hours a day, 7 days a week.
• Dedicated privacy email: [email protected]
• For general questions, check the Frequently Asked Questions (FAQ) first.
• For responsible gambling-related issues, visit Responsible Gambling.
• For platform terms of use, refer to Terms and Conditions ours.

The average response time for privacy-related enquiries is under 24 business hours. Data deletion or transfer requests may take up to 14 business days to be fully resolved.